If for any reason we are unable to take payment for your monthly subscription we will notify you via email.
A failed payment can occur due to a number of reasons.
If you receive one of our failed payment emails you will have 24 hours to update your detail either directly within your online account or by contacting our customer service team via email or phone.
After the initial first 24 hours we will attempt taking payment a second time, if we are unable to secure payment we will attempt for a third and final time. If on the third occasion we are unable to secure a payment your subscription with us will be deactivated and you will need to contact the customer service team directly to reactivate your account.
Until payment has been secured, we will be unable to dispatch your order.
Contact customer service directly via email email@example.com 0333 900 3131 Monday to Friday 09:00- 17:30 (excluding public holidays in England).